Help & FAQ
🛍️ Orders
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link. You can use it to check the status of your delivery in real time.
Can I modify my order after placing it?
Unfortunately, it is not possible to modify an order once it has been confirmed.
This allows us to process and ship your items as quickly as possible.
If you wish to cancel an order before it is shipped, please contact us as soon as possible and we will do our best to stop the process before dispatch.
🚚 Shipping
What are the delivery times?
Our delivery times range from 5 to 15 business days, depending on your location and product availability.
Do you offer international shipping?
Yes, we ship to multiple countries. Shipping fees and delivery times may vary depending on the destination.
💳 Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment methods available at checkout.
🔄 Returns & Exchanges
Can I return an item?
Yes, you have 14 days after receiving your order to return a product that does not suit you. Items must be unworn and in their original packaging.
How do I make a return?
Simply send us a message with your order number and the reason for the return.
Our team will provide you with the instructions to follow.
📦 Order Issues
I received a damaged or incorrect item — what should I do?
We’re truly sorry about that.
Please contact us as soon as possible with a photo of the item.
We will quickly find a suitable solution (replacement, refund, etc.).
📧 Contact Us
Have a question, an issue with your order, or need assistance?
Our team is here to help.
You can contact us at:
Email: Contact@cosylystore.com
Or by replying directly to your order confirmation email.
We do our best to reply within 24 to 48 business hours.